Terms of Service

Last updated: June 11, 2026

These Terms of Service ("Terms") govern your use of the Crave Digital website and services. By using our website or engaging our services, you agree to these Terms.

Services

Crave Digital, Inc. provides AI automation systems for service businesses, including 24/7 call answering, missed-call text-back, lead response, appointment booking, follow-up automation, and database reactivation. Services are provided as a one-time installation with an optional monthly run-it retainer, as outlined in individual service agreements.

SMS/Text Messaging Terms

By opting in to text messages — through our website chat widget, our forms, or by calling or texting our business line — you consent to receive informational and transactional messages from Crave Digital, Inc. (for example: replies to your inquiry, appointment booking links, confirmations, and reminders). Promotional messages are sent only with separate, explicit consent. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel and HELP for help. Opt-out requests are honored immediately and suppressed permanently. Consent to receive text messages is not a condition of purchasing any goods or services.

Use of Website

You agree to use our website for lawful purposes only. You may not:

• Attempt to gain unauthorized access to our systems
• Use our chatbot or forms to transmit malicious content
• Reproduce, duplicate, or resell any part of our website without permission

Service Agreements

Specific service terms, pricing, and deliverables are outlined in individual service agreements signed before work begins. These Terms supplement but do not replace individual service agreements.

Performance Guarantee

We offer two guarantees, as specified in your individual service agreement: (1) delivery — if your system is not live and answering within 5 business days of deposit, you are not obligated to pay the remaining balance of the installation fee; and (2) outcome — if the booked-appointment target agreed in writing before payment is not met within your first 30 days, your installation fee is refunded. Both guarantees are subject to the conditions outlined in your individual service agreement.

Intellectual Property

Upon full payment of the installation fee, clients own the systems, workflows, and automations installed for their business, and retain them after any termination of ongoing services. Clients always retain ownership of their data and content. Crave Digital retains ownership of its pre-existing proprietary templates, frameworks, and processes used to deliver services.

Confidentiality

We treat all client business information as confidential. We will not share your proprietary data, workflows, or business information with third parties except as required to deliver our services or as required by law.

Limitation of Liability

Crave Digital, Inc.'s liability is limited to the fees paid for services in the preceding 12 months. We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

Termination

Either party may terminate services with 30 days written notice. Upon termination, we will provide a reasonable transition period and export of your data.

Governing Law

These Terms are governed by the laws of the State of California. Any disputes will be resolved in the courts of Los Angeles County, California.

Changes

We may update these Terms from time to time. Continued use of our website or services after changes constitutes acceptance.

Contact

Questions about these Terms? Contact us at info@cravedigital.co or (323) 524-9115.

Crave Digital, Inc.
1605 Hope Street, Suite 250
South Pasadena, CA 91030